Manage the complete request lifecycle
Build an internal system for managing translation-service requests, from client intake and contractor file exchange to order completion and invoicing.
Confidential client project
Operations platform for a translation company
An internal platform that brings client requests, file exchange, contractor assignments, status tracking, invoices and notifications into one operational workspace.
Client request
Request processing
Contractor and files
Completed order
Invoice and notification
A dedicated operational workspace
A dedicated internal business platform was developed with custom data structures, interfaces, user roles, file workflows, documents and email automation.
What was delivered
The operational workflow
Client requests and client records
Owner and contractor roles with different permissions
Source and completed file uploads
Order statuses and processing
Invoices, payments and PDFs
Automated email notifications
Overdue-invoice monitoring
A separate notarized power-of-attorney process
The separate power-of-attorney workflow includes its own form, validation, files and request creation. Email processes cover request, invoice and overdue notifications.
Engineering scope
Technical implementation
PHP and JavaScriptCustom business entitiesAJAX operationsRole-based permissionsFile processingPDF generationEmail notifications and scheduled automation
Result
One controlled operational workflow
Requests, contractors, operational files, order statuses, invoices and notifications are brought into one controlled process instead of being manually reconciled across disconnected tools.
Confidentiality
The client name, internal data and system interface are not published. A private demonstration can be provided on request.
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